Please see below for our returns policy for off-the-shelf and custom durable medical equipment provided by our company.
Sorry. We Cannot Accept Returns on...
We cannot accept returns on the following:
Orders for custom products may not be cancelled after 24 hours.
If a consumer power wheelchair, scooter, bed, or mattress order is cancelled after it has left the warehouse but prior to delivery, you will be subject to a 25% restocking fee plus any shipping/freight charges incurred.
If delivery of a returnable item is refused, all shipping costs will be deducted from any issued credit and a 25% restocking fee (minimum $25) will apply.